" I unfortunately had a very negative experience with Auto Europe. I phoned your customer help service line and explained to a very unhelpful operator that my flights had been delayed / cancelled and i wouldn't be able to make it to Bristol to pick up my hire car before Christmas. I asked if i could cancel the booking from Bristol and re-book a new car from Heathrow instead. (This i was told by a representive in Bristol wouldn't be a problem). However your operator just kept saying "i can't (or won't) help you. I can cancel your booking but you won't receive any of money back. Obviously i was beyond my control that i wasn't able to make it to Bristol in time. And then to have to try a solve the problem with such an unheplful operator made the unfortunate experience a whole lot worse. If you are going to have personel work in your customer service department please ask them to try and be pleasant, understanding and just try to help a little. I think i have paid around over £300 for a car i was unable to use I very rarely take part in any feedback surveys but felt obliged to do so now after after a terrible experience. As it stands now i will never use or recommend Auto Europe again "
" Unfortunately my flights to bristol were cancelled and delayed. This made it impossible for me to make it to Bristol before Christmas to pick up the hire car. Your representive at Bristol was excellent and tried to do everything he could, plus more to help me. Unfortunately this was all over shadowed by an extremely unhelpful operator at Auto europe who refused to show any understanding and try to help me cancel my booking and give me any refund and help me with a new booking at Heathrow. Obviously the flights being cancelled are beyond my control. And i was hoping just to be able to cancel my original booking and re-book. But this operator made an unfortunate experience a whole lot worse. And left me with a very bitter after taste As it stands now, i have paid over £300 for a car i never used and had to deal with and an extremely unpleasant lady. I will be reluctant to use or recommend Auto Europe. "
Prisvärt: 1 Personal vid hämtning: 1 Hantering vid lämning: 1 Fordonets skick: 1
" I always rent from Auto Europe. Easy to book with free cancellation. Good coverage of insurance. "
" Cheap, convenient, friendly personal "
Prisvärt: 10 Personal vid hämtning: 10 Hantering vid lämning: 9 Fordonets skick: 9
" Lätt att boka, bra överblick! "
" Det tog lång tid att reglera återbetalningen av depositionsavgiften. "
Prisvärt: 7 Personal vid hämtning: 10 Hantering vid lämning: 10 Fordonets skick: 10
" Enligt bokningen så kunde bilen hämtas på flygplatsen, men man fick ändå ta en buss, lite missledande "
" Lite lång väntetid men bra service. "
" Bra och enkelt "
" Tanken var inte full när jag hämtade bilen. I övrigt är jag nöjd. "